Dear SWITCHengines users
The control plane issues have been fixed. The system is reachable since yesterday around 6PM even though systems were not fully restored. During the night, the load the system could handle was limited. This morning around 8AM we fully restored the service and the Openstack control plane works again. You should not experience any issues anymore. Reach out to us if you still have problems to start a VM.
We apologize for any inconvenience this may have caused you.
Best regards,
Michael
Dear SWITCHengines users
Update: 16:25
We still investigate the problem. There is a problem with the messaging service within the Openstack control plane which is unable to start. Still, the control plane is not running and we try to restore the full service. Running VMs are not impacted.
Best regards,
Michael
Dear SWITCHengines usersw
SWITCHengines is currently having an incident of its control plane and we are investigating the root cause.
At the moment, you are not able to use the control plane what impacts the creation and updating of virtual machines. Running VMs are not impacted by this incident.
We will keep you posted and apologize for any inconvenience.
Best regards,
Michael
Update 11:35:
We recovered all routers and resolved the incident. If you still experience issues, we are very happy if you could let us know. Reach out to us via engines-support(a)switch.ch<mailto:engines-support@switch.ch>. As far as we know, all instances got back their connectivity and your services should be accessible again.
Regards,
Michael, SWITCHengines
Update 11:10:
Our network engineers are actively working on identifying and fixing the networking problem.
We see that certain tenant routers have connectivity issues and we also have issues on the shared private network. Next update is planned to come on noon.
Regards,
Michael
Hi all
We currently have a networking issue on our ZH region. All our SWITCHengines engineers are investigating the problem and try to bring the service back online as fast as possible.
Instance networking is affected and can lead to inaccessibility of your instances. We apologise for the inconvenience you experience and we will keep you posted.
Regards,
Michael
